Who we are

This privacy policy sets out how Paper Tree uses and protects any information that you give us when you use this website. Our website address is https://www.papertree.co.uk. You can contact us by email at info@papertree.co.uk or phone at +44(0)1273 831636.

Paper Tree is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Paper Tree may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018, it is compliant with new rules for GDPR (General Data Protection Regulation).

What personal data we collect and why we collect it

We may collect the following information as a contractual necessity so that we can fulfil your order:
• Name
• Contact information including email address and telephone number
• Cardholder & Delivery address

Comments
When visitors leave comments on the site we collect the data shown in the comments form and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms
If you send us a comment via our contact form we keep contact form submissions for up to a year for customer service purposes, but we do not use the information submitted through them for marketing purposes.

How we use cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Marketing
We use MailChimp as our marketing automation platform. If you join our newsletter the information you provide will be transferred to MailChimp for processing who are GDPR compliant. Please see their privacy policy for further information.

Controlling your personal information
You may choose to restrict the collection or use of your personal information if you have previously agreed to us using your personal information for direct marketing purposes. There is always an ‘unsubscribe’ link at the bottom of our newsletters. You may also change your mind at any time by writing to or emailing us at info@papertree.co.uk

Analytics
We use google analytics in order to track sales, this data is anyonymous. Google update their Privacy Policy on May 25th 2018 and you can see full details here; https://policies.google.com/privacy/update

We do not or will not sell, distribute or lease your personal information to third parties.

How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How we protect your data and security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our website is http secure (https) which enables private user communications, identity and web browsing. You can read more about this secure communication on Wikipedia.

We use the latest SSL technology to process orders and use Sagepay to process financial transactions.