call us: 01273 831 636

Delivery Information

SHIPPING OPTIONS & ESTIMATED DELIVERY TIMES

Our paper flowers and gifts are hand finished to order. We can dispatch most items within a few days but please note that bespoke items such as Wedding Stationery take around 4 weeks. Large orders may also take longer than the estimates below. We will notify you promptly and give you a time estimate if your order will take longer than 5 days to dispatch.

ROYAL MAIL 2nd CLASS For orders up to £50 in value 2nd class delivery costs £3. Estimated delivery time is 3-7 working days.

ROYAL MAIL 1st CLASS For orders up to £50 in value 1st class delivery costs £3.95. Estimated delivery time is 2-5 working days.

ROYAL MAIL SPECIAL DELIVERY We can normally dispatch orders the same or next working day. This service costs £7.95 and is trackable. A signature is required on receipt so there must be someone in at the delivery address.

ROYAL MAIL SATURDAY SPECIAL DELIVERY We can normally dispatch orders for delivery on a Saturday the same or next day, please order by 10am on Friday. We send by Royal Mail Saturday Special Delivery. This service costs £11.95 and is trackable. A signature is required on receipt so there must be someone in at the delivery address.

PLEASE CONTACT US IF YOU NEED ANYTHING URGENTLY OR ON A PARTICULAR DATE AND WE WILL DO OUR BEST TO HELP YOU. info@papertree.co.uk tel 01273 831636

Please note there is no tracking for 1st & 2nd class mail and we are not responsible for delays in delivery.

In the rare event that a parcel is not received within a few days of dispatch please first contact your local sorting office as occasionally they do not leave cards if customers are out. http://www.royalmail.com/personal/help-and-support/where-is-my-local-delivery-office

ORDER CONFIRMATION An order confirmation email will be sent to you & a dispatch confirmation once the order is sent. If you do not receive this please check your junk email folder as sometimes email filters will send them here (particularly hotmail).

PACKAGING
All items are attractively & carefully packaged and sent in plain cardboard boxes in order to protect them in transit.

GIFT RECIPIENTS
We can send to a work address or gift recipient - please enter details when checking out. If you would like to add a gift message please fill in the box when checking out - your message will be printed on a plain card free of charge. If you would like a personalised gift tag or message inside a card please order this with the item.

INTERNATIONAL DELIVERY
Delivery to Europe costs £12.
Delivery to America & Worldwide costs £18.
Charges are based on size of parcel and an average parcel weight of 1kg. If your parcel weight is heavier than 1kg or is a large package you will be contacted and advised of any additional charge prior to dispatch.